Donation Hotline 02077232050
Charity number: 1015408

Privacy Policy

VISIT OUR UK LOCATION

UK Head Office

803 Romford Road,
London, E12 5AN
United Kingdom

Phone: 02077232050
General enquiries: info@edhiuk.org
Careers and Media: admin@edhiuk.org

Charity number: 1015408

PRIVACY POLICY/Term of Use:

At Edhi International Foundation UK, we understand that your decision to support us is what allows us to continue to be ‘Here for Every Human’ at times of need, as we have been doing for over 25 years. This is why we believe in being transparent about why we need your personal details when you support us and how they will be used.

Who are we?

Edhi International Foundation UK (“We”) are committed to protecting and respecting your privacy. We understand that your privacy is Important. When you give us your personal details – for example when you give a donation, sign a petition, sign up to receive email updates, support any of our schemes or register for any of our events – you may receive follow up information from us directly relevant to this activity, including how your donation is helping.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

What information do we collect?

We only collect personal data relevant to the type of interaction you have with us.

The information we collect is relevant to the type of transaction you are entering into.

The personal information we collect might include; name, address, email address, telephone numbers, bank account details (for setting up regular direct debit or payment information) and whether or not you are a tax payer so that we can claim Gift Aid.

Please note the personal details gathered by us may not be limited to the above-mentioned categories depending on the services you sign up for.

Sensitive Personal Data:

Under GDPR and the Data Protection Act 1998 some elements of personal data are considered as being more sensitive. We do not collect “sensitive personal data” about our supporters (e.g. health status) unless there is a clear reason for doing so – such as participation in a marathon or similar fundraising event where we need this to ensure that we provide appropriate facilities or support to enable you to participate in the event. In such cases, clear notices will be provided on application forms to make clear what information we need and why we need it.

All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties and is available to you at any point should you wish to see it.

How we use your information:

We collect this information in order to process your requests and keep you updated with our work. Examples Include:

  • Dealing with your enquiries requests and complaints.
  • Processing your donations.
  • Provide you with the services, products or information you have requested such as child sponsorship feedback.
  • Process Gift Aid donations.
  • Confirm receipt of donations (unless you have asked us not to do this).
  • Processing your donations.
  • Providing you with information about our work activities events and services.
  • Complying with our legal obligations policies and procedures.
  • Providing and personalising our services.
  • Administering membership records.
  • Fundraising.

Third Parties and your data:

Certain third-party organisations collect data on our behalf as well as for their own use.

Third party organisations we currently receive data from, but not limited to, are Virgin Money Giving, Charities Trust, Charitable Giving, Benevity and Eventbrite. These organisations will have their own data protection and privacy policies, which you should be aware of before signing up.

Who do we share information with?

We will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. If you opt to share your personal information on the Gift Aid claim form, we will provide your data to HMRC (HM Revenue and Customs) for auditing purposes.

We enter into contracts with all our data processors and regularly monitor their activities to ensure they are complying with our policies and procedures. We do not allow these organisations to use your data for their own purposes or disclose it to other third parties without our consent and we will take all reasonable care to ensure that they keep your data secure.

We will not sell your personal information to other organisations for use by them in any way, including in their own direct marketing activities.

We may disclose your personal information in the following circumstances:

We may need to share your information with service providers who help us to deliver our projects, fundraising activities and appeals (subject to your communication preferences and our internal policies and procedures). We require these third parties to comply strictly with our instructions and data protection laws and we will make sure that appropriate controls are in place.

We may use other companies to provide services and process your personal data on our behalf, including delivering postal mail, sending emails, processing credit card payments and analysing supporter trends to help us offer you communications that are most appropriate to you and your interests. We will only provide those companies with the information they need to deliver the specific service and we ensure that your data is treated with the same level of care as if we were handling it directly.

When you are using our secure online donation pages, you are going through to a secure payment provider approved by the banking industry, that is, Secure Trading Ltd.

Where we are under a duty to disclose your personal information in order to comply with law; or the disclosure is ‘necessary’ for purposes of national security taxation and criminal investigation; or we have your written consent.

Where we need to perform due diligence checks to ensure individuals are not utilising our services for criminal purposes such as money laundering or for fraud.

Keeping Your Information up to Date

We are obliged to ensure your data is as accurate and up-to-date as possible. We therefore consult alternative sources in order to ensure data quality e.g. Royal Mail address files, data cleansing services, websites and other publicly available sources.

How long will you keep personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

If you request that we stop sending you marketing materials, we will keep a record of your contact details and the appropriate information that will enable us to comply with your request.

Legacy income is vital to the running of the charity. We may keep the data you provide to us indefinitely to carry out legacy administration and communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.

We are legally required to hold some personal information to fulfil statutory obligations, for example the collection of Gift Aid or to support certain financial transactions.

How we use information collected from job applications?

We will only use the information you give in your job/volunteer application for the legitimate interest of processing your application and to monitor recruitment statistics.

If there are instances in which we need to disclose your details to persons outside our organisation (for example, when conducting background checks such as references, professional qualifications or obtaining a disclosure from the Disclosure & Barring Service), we will ask for your consent before doing so, unless we are required to disclose this information by law.

All application details will be stored and retained on our system until the completion of the recruitment campaign. Details of all unsuccessful candidates will be deleted at the end of the interview process. Physical interview notes are kept for 6 months after which they are shredded.

Applicants applying for telephonist appeal positions will be asked for consent to be retained in a pool for future emergency/television telephonist appeals. Please email us at admin@edhiuk.org if you have given your consent, wish to withdraw it at any time and thereby be removed from the pool.

We always keep anonymous statistical information about applicants to develop our recruitment processes and for equality and diversity monitoring. This will not contain any information that could identify individual job applicants.

Successful candidates will have a staff file created for them that will contain their recruitment information. This information will be kept secure on our HR system that you will have access to.

How we keep your data safe:

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.

We undertake regular reviews of those who have access to the information we hold to ensure that your information is only accessible by appropriately trained staff and volunteers.

We perform comprehensive checks on external companies that collect or process personal data on our behalf before we work with them. We put contracts in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect on our behalf or have access to. We have a robust partner monitoring framework to ensure these contractual obligations are met.

Refund Policy

Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Currency We Accept

 

payment types accepted with Worldpay

Shoppers want to pay with the card that they have in their hand – luckily, we’re here to help keep your customers happy, by enabling you to accept a full range of global payment methods.

 

How we use cookies

We use cookies in order to provide you with a more personalised web service.

Cookies are small text files placed on your computer by websites you visit.

They are widely used to make websites work more efficiently for visitors, and to provide information to the owners of the site. Some of the cookies we use are essential in order for parts of the website to operate. For further information please view our above cookie policy.

If you’re under 13 parental consent

We are committed to protecting the privacy of the young people that engage with us through our website and at fundraising events.

If you’re aged 13 or under, you must get your parent/guardian’s permission before you provide any personal information on the Website

Accessing and updating personal info

The accuracy of your individual identifying information is important to us. We are working on ways to make it easier for you to review and correct the information that we maintain about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at admin@edhiuk.org

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (when we collect your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on our leaflets, brochures or letters or by letting us know when we collect your information. You can also exercise the right at any time by managing your preferences on our website (click here) or by contacting us at admin@edhiuk.org

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you wish to:

Access, confirm, correct, rectify, update, supplement, anonymise, block, restrict or delete your personal information;

Object to our use of your personal information;

Withdraw your consent;

If you have any questions about our processing of your personal information; or

If you would like to transfer your personal information from us to another person or business,

Please contact us at admin@edhiuk.org

Where you request access to your personal information, the information will be provided in writing. In order to comply with your request, we may ask you to verify your identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent access request, we may charge you an administrative fee.

We will provide you with all rights in relation to your personal information to which you are entitled under applicable law. If you are unhappy with the way that we have handled your personal information, you can make a complaint to the authority responsible for data protection in the country that you are based. Contact details are typically available online, or alternatively you may ask us for assistance at admin@edhiuk.org

If you are based in the UK. The authority responsible for data protection is the ICO, they can be by following the link provided: https://ico.org.uk

Changes to our privacy policy:

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact:

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to admin@edhiuk.org

Get in Touch

803 Romford Road,
London, E12 5AN
United Kingdom

Phone: 02077232050
General enquiries: info@edhiuk.org
Careers and Media: admin@edhiuk.org

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